Legal

Cancellation and Refund Policy

What happens to your money when you stop, change your mind, or a payment goes wrong.

Last updated: 7 October 2026 · Galific Solutions Private Limited ("we") runs CatchUp.

1. Free trial

A new account can start with a free trial, usually 7 days. Nothing is charged in the trial, so there is nothing to refund.
Three days before the trial ends we remind you. When it ends, CatchUp pauses until a plan is paid. If no plan is paid within 7 days of the pause, the account and its data are deleted.

A plan is paid a month in advance, and each payment covers one month from the day it is paid.
You can stop any time by not renewing. CatchUp keeps working until the end of the month you paid for.
Not for you? Ask within 7 days of your first payment and we refund it in full. This is once per customer, for the first payment only.
Apart from that, a month that has started is not refunded in part.
If a renewal is not paid, CatchUp pauses on the renewal date, and 7 days later the account and its data are deleted.

Credits you buy can be used for 12 months from the day you buy them.
Credits you paid for and have not used can be refunded within those 12 months, at the price you paid for them.
Credits given free (a trial, an offer, or by a partner) are not refunded.

If a CatchUp partner sold you your plan or credits, you paid the partner, and refunds are between you and the partner, under the partner's terms. A partner's own purchases from us follow the partner agreement.

A payment taken twice, or taken when the plan did not start, is refunded in full as soon as we confirm it.

To the same card, UPI or bank account the payment came from. We start the refund within 2 working days of approving it, and banks usually show it within 5 to 7 working days.

If we end your access for any reason other than misuse, we refund the unused part of the month you paid for.
An account closed for misuse under our Terms is not refunded.

CatchUp is an online service. A paid plan starts within minutes of payment; nothing is shipped.

Message us on WhatsApp at +91 97794 71801, or email info@galific.com, with your registered phone number and the payment ID from your receipt. We reply within 2 working days.
Galific Solutions Private Limited, F. No. 504, 5th Floor, Block C, Green View Apartments, Village Garhi, Gautam Buddha Nagar, Noida, Uttar Pradesh 201301, India.